Leading participant in and non-objective observer of fashionable fads, CoolHunting has announced that it is expanding to form a mobile marketing company called Bond Art and Science (which offers a stunning lack of design and dismal brand experience on its own web site). Judging from what Josh Rubin says, this latest effort is all a bit convoluted if not misguided:
“Experiences now span beyond the first and second screen,” says Rubin. “Our solutions are based on a belief that mobility is a critical element that anchors effective communications.” He continues, “Bond designs all digital touchpoints to work cohesively, offering a consistent brand experience. The result is an exponentially positive impact.”
I see a big problem in that statement. Mobility is not what anchors a communication, consistency is. Communication has to be consistent through all touchpoints, not just digital ones. And just because you have digital touchpoints linked together does not in any way indicate that you have created a positive brand experience. Rubin apparently wants us to believe that technology alone makes for a positive brand experience. If you're getting a strong sense of deja vu, you're not alone. This kind of thinking helped burst the dot-com bubble just a few years ago. It would seem that Rubin is now poised to replicate such disaster on a mobile platform.
The technology is not the message; the technology is the vehicle for the message. A good "experience designer" would know this. But Rubin's quote dodges common sense and sinks straight to BS-buzz-word hype. What's cool about that?